Client Success Manager

The construction industry is rapidly evolving, help us drive the transformation at Simpel

The construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality. Founded in 2018, our cloud-based platform is already empowering over 250,000 users at industry giants like Lendlease and Multiplex. By centralising construction operations into a unified platform, Simpel helps organisations deliver projects on schedule and on budget, while also boosting safety, productivity, and quality.

We are growing rapidly, scaling up our services and building our team - come join us as Client Success Manager!

Overview

Simpel’s Client Success team takes ownership of the whole customer experience and plays a key role in driving digital transformation across our clients’ projects and organisations. The team works closely with the product & development team as well as marketing and sales to improve customer experience at every touchpoint in and out of the product.

As the Client Success Manager, you'll:

• Ensure clients unlock the full potential of Simpel and experience unmatched value.
• Take ownership of the entire customer journey including onboarding, training, ongoing support and renewal.
• Consult & support clients in implementing and adopting Simpel and digital processes within their organisation.
• Build and maintain positive client relationships as a trusted advisor.
• Hold regular check-in calls, business reviews and identify expansion opportunities.
• Maintain accurate data of client touch points and report on client health.
• Develop a comprehensive understanding of the application and how clients are using it.
• Represent the voice of the client internally and ensure customer feedback informs product development and feature prioritisation.
• Improve the Client Success team through projects and initiatives.

Your skills:

• 2+ years as a Client Success Manager in a SaaS company
• End-to-end customer lifecycle experience, from onboarding to account management.
• Ability to take initiative and interested to get involved in every aspect of the business and customer experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities, using analytical skills to devise solutions that deliver business value.
• Organised with a high attention to detail.
• Process driven with the ability to work in a team as well as a self-starter basis.

We offer more than a paycheck:

• Be a leader in a high-growth, dynamic environment.
• Competitive salary
• Make a tangible impact on a massive industry.
• Work with a team that's as passionate as you are.

This is your chance to help build something groundbreaking!

How to apply

If you are passionate about joining a rapidly growing software company, please submit your resume. The application must include:

• A one-page cover letter outlining why you are the best fit for the role
• A resume outlining skills, experience and education